Stop Trying to Delight Your Customers (Harvard Business Review) (Unabridged) - Matthew Dixon, Karen Freeman, Nicholas Toman

Stop Trying to Delight Your Customers (Harvard Business Review) (Unabridged)

By Matthew Dixon, Karen Freeman, Nicholas Toman

  • Release Date: 2010-07-01
  • Genre: News
  • © 2010 Harvard Business School Publishing
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Stop Trying to Delight Your Customers (H Matthew Dixon, Karen Freeman, Nicholas Toman

Summary : Stop Trying to Delight Your Customers (Harvard Business Review) (Unabridged)

To really win customer's loyalty, forget the bells and whistles and just solve their problems.

This article was first published in the July 2010 issue of Harvard Business Review.

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